Orders received by 11am are dispatched the same day and delivered to UK mainland within 8-10 days.
Due to additional customer communications, please use the tracking links provided to follow your shipments.
Please only contact us if your delivery is lost or late. Email: firstname.lastname@example.org.
This ensures that all customers can reach us should they need urgent help.
When your order is dispatched you will receive an email with a tracking number and tracking information.
If your order includes pallets, odd-sized items and parcels you will receive separate emails and deliveries for each.
When your tracking number begins with ‘1Z5WY’ your goods will arrive as parcels, for exact details check the UPS website or phone 03457 877877.
You will not be contacted before delivery is attempted.
Failed deliveries due to closed premises, lack of unloading equipment or incomplete delivery information or access restrictions may incur additional charges.
When your tracking number begins with ‘003’ you will be telephoned to agree when you can accept these palletised or odd-sized goods, arriving on large trucks.
For more information please visit the Kuehne+Nagel tracking website.
Failed deliveries due to closed premises, lack of unloading equipment or incomplete delivery information or access
*Please note: Items too large for palletisation, 3 metre pipe lengths and above, will be priced ex. works - contact our sales team for exact delivery prices*.
- Parcels under £300 will be charged at £15.00
- Pallets under £300 will be charged at £50.00
Orders under £100 will incur a £15 minimum order charge as well as a £15 delivery charge
Please contact your account manager for non-UK mainland delivery terms and all other queries that are not answered here.
Private addresses will be subject to one delivery attempt only. If you are unable to receive the delivery on the date stated on your order confirmation please contact us immediately to arrange a suitable delivery date. Please be aware that unsuccessful deliveries could incur additional charges.